Question 1

How do I get help?

Accepted Answer

New customers: click Get Support to start a support plan. Existing customers: use Customer Help Request to submit a request under your coverage. A specialist claims it and follows up with you directly.

Question 2

What can support help with?

Accepted Answer

Protocol questions, image quality, positioning, implant and MRI safety questions, and day-to-day workflow issues at the scanner.

Question 3

How much does support cost?

Accepted Answer

Facility support is $2,000 sign-up + $500/mo per scanner — 36-month agreement, rate locked. Service company packages start at $1,250/mo — 36-month agreement, rate locked.

Question 4

What is the Remote - Live add-on?

Accepted Answer

Your remote specialist in real time — with you while you scan, or to help with issues you'd rather show than explain. $500/mo per Remote - Live kit. 36-month agreement, rate locked. Our applications specialists connect to your scanner monitor to view live scanning and adjust protocols. Equipment ships after sign-up; your IT team assists with a quick setup. Billed monthly from your first billing date, whether or not setup is complete.

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