Mon–Fri business-hours support with a 1-hour response; extended or 24/7 coverage available on custom Diamond+ plans. Standard business hours: 8 AM–5 PM in your site’s local time zone.
Support for each scanner, in any modality we support. Two scanners: $4,000 sign-up, then $1,000/month — 36-month agreement, rate locked. Monthly fees are charged automatically on the 1st.
The sign-up fee is charged only after we confirm your systems are supported.
Start facility supportYour remote specialist in real time — with you while you scan, or to help with issues you'd rather show than explain. Our applications specialists connect to your scanner monitor to view live scanning and adjust protocols. Equipment ships after sign-up; your IT team assists with a quick setup. Billed monthly from your first billing date, whether or not setup is complete.
Four monthly tiers — Bronze, Silver, Platinum, and Diamond — sized to your support requests. Billed on the 1st; allowances reset on the 1st with no rollover. Every tier includes discounted training pricing, sales support, and direct engineer access to an apps specialist.
Each request covers up to 1 hour. Extra requests $100 each. 36-month agreement, price locked. Mon–Fri business-hours support with a 1-hour response; extended or 24/7 coverage available on custom Diamond+ plans. Business hours are 8 AM–5 PM in your site's local time. After-hours help is best effort at $200/hour.
Custom coverage beyond business hours, quoted per site.
New customers: click Get Support to start a support plan. Existing customers: use Customer Help Request to submit a request under your coverage. A specialist claims it and follows up with you directly.
Protocol questions, image quality, positioning, implant and MRI safety questions, and day-to-day workflow issues at the scanner.
Facility support is $2,000 sign-up + $500/mo per scanner — 36-month agreement, rate locked. Service company packages start at $1,250/mo — 36-month agreement, rate locked.
Your remote specialist in real time — with you while you scan, or to help with issues you'd rather show than explain. $500/mo per Remote - Live kit. 36-month agreement, rate locked. Our applications specialists connect to your scanner monitor to view live scanning and adjust protocols. Equipment ships after sign-up; your IT team assists with a quick setup. Billed monthly from your first billing date, whether or not setup is complete.
Straight from Google — real technologists, engineers, and imaging teams we've supported.
Jamel was absolutely delightful to work with. He was so knowledgeable about our new scanner. He was patient with us as we asked a lot of questions and he answered every one of them as well as teaching us many new things.
Working with John was like seeing AI in real life! He was so efficient and helped me recreate all protocols basically from scratch even though our main goal was to enhance the protocols.
The C-arm training was incredibly informative and well-structured. Susan was knowledgeable and explained the hands-on operation clearly. I especially appreciated the emphasis on radiation safety and proper positioning techniques.
Both paths take less than a minute. Tell us what you need and we'll route it to the right specialist.
Technologists · Hospitals · OEMs · ISOs
